Last updated: 15.04.2026
The following terms and definitions apply in this Agreement:
This User Agreement (the "Agreement") governs the relationship between the Provider and the User when using the Service.
Acceptance of this Agreement is deemed to occur when the User registers in the Service or pays for paid Service features. The date of acceptance is the date of registration or the date funds are credited to the Provider's account. Use of the Service means the User's full and unconditional acceptance of the terms of this Agreement.
The User confirms that before making payment they will review the terms of the selected plan, including its term and applicable limits.
The Service is a desktop application and a remote server component that provide the User with tools for:
Service functions are available only with an Internet connection.
Results obtained using the Service are generated automatically and may contain inaccuracies, outdated information or incorrect information. The Service does not replace professional advice, and the User independently decides how to use the data provided.
The Provider may update the Service functionality, including adding new features or changing existing ones, without prior notice to the User, provided this does not limit already paid features.
The terms of the Service referral program (rewards for attracting new Users using a referral link) apply only to accounts that are created and actually used from different computing devices (computers).
A referral program bonus is credited when payment is received for an account registered through the User's partner link and starts to apply immediately after it is credited.
The User undertakes not to abuse the referral program, including by creating or using accounts connected to each other by a referral link from the same computer.
If abuse is detected, the Provider may, at its discretion, apply measures to the relevant accounts, including blocking access to the Service or individual features, imposing other restrictions, and cancelling bonuses and other rewards accrued under the referral program. Funds paid for paid Service features are not refundable if the account is blocked or the measures specified in this clause are applied.
If the User's account is blocked or access to the Service is restricted due to a violation of this Agreement, funds paid for paid Service features are not refundable, including with respect to paid units unused at the time such measures are applied (hours, shots and other limits), except in cases expressly provided by mandatory provisions of the legislation of the Russian Federation.
To perform certain functions, the Service uses third-party APIs and platforms, including, but not limited to:
Data transferred to such services (voice or text) is processed in accordance with the privacy policies of the respective platforms.
Access to Service functions may require registration, during which the User provides:
Data is transmitted through secure channels and processed in accordance with the Privacy Policy.
Some Service functions are provided on a paid basis. Current rates are published on the website Hintsage (pricing). Paid features are activated from the moment payment is credited to the Provider's account.
Separate products and services published on the website are not included in the AI Assistant Plan unless expressly stated otherwise in the description of the relevant plan or product. Access terms for separate products may change, including a transition from free access to paid access.
Before payment, the User is provided with a free trial period to evaluate the Service functionality. If the provided trial period is not sufficient for a full evaluation of the Service, the User may contact the Provider via Telegram (t.me/hintsage_support) to discuss the possibility of extending the trial period.
Payment is made through third-party payment systems. The Provider does not store or process bank card data.
The Service has a subscription system under which the User is granted access to paid Service features for a fixed calendar period from the moment of access activation (receipt of payment).
Each subscription includes a certain number of paid units:
The subscription term begins from the moment of access activation (receipt of payment) and expires at the end of the relevant period regardless of the User's actual use of the Service.
Non-use of the Service, including partial or complete non-use of the hours and shots allocated under the subscription, is not grounds for extending the subscription term, recalculating the cost, or refunding funds.
Any purchase has a validity period, after which unused units of the purchased product will be reset. The validity period is indicated at purchase or determined by the terms of the relevant plan.
The billing rules set out in this section apply exclusively to the internal accounting of the Service and do not mean that payment is made for actually used time.
In the Russian-language version of the Service, session duration is billed per second when the duration is more than 5 minutes. If the session lasted less than 5 minutes, its duration will be rounded to the nearest 15-second interval. For example, if the session lasted 20 seconds, its duration will be rounded to 30 seconds (the nearest 15-second interval).
The Provider is not liable for:
The User is responsible for compliance with the law when using the Service.
The User must notify all participants in an audio recording (for example, in online conferences or calls) about possible recording and processing of their data using the Service. The User is fully responsible for obtaining consent from third parties to record and process their personal data in accordance with the legislation of the Russian Federation.
The User may stop using the Service at any time. To delete an account, the User must send a request to the Provider's email address.
The Provider may terminate this Agreement unilaterally in the event of:
If the Service is discontinued (complete closure of the Service) by decision of the Provider or for other reasons, unused paid units (hours and shots) are not subject to refund, transfer or compensation.
The User acknowledges that the Service is used on an "as is" basis, without any warranties of error-free, uninterrupted or stable operation.
The Provider does not guarantee correct operation of all Service features. In particular, the function for hiding program windows from video capture may not provide the required protection when used with applications that implement non-standard methods of screen image capture.
The program window invisibility function is supported only in Windows 10 starting from version 2004 (build 19041) and later, officially released on May 27, 2020. Correct operation of the invisibility function is not guaranteed on earlier versions of Windows.
The User is advised to independently check the operability of these functions in their work environment before active use. The Provider is not liable for any consequences, including technical failures or other inconveniences arising from use of the Service.
The Provider reserves the right to change this Agreement at any time. Changes take effect from the moment they are published on the website. The User's continued use of the Service means acceptance of the changes.
The Provider renders digital services by providing the User with access to Service functionality through a Subscription, within which a certain number of paid units (hours of Service use and shots) is allocated for the subscription term.
For the purposes of this Agreement, paid units mean any quantitative limits provided to the User on a paid basis, including hours, shots, requests, actions or other units of use of the Service functionality.
The service is deemed to have started and to be rendered from the moment the User is granted access to paid Service features and/or from the first actual use of paid units.
The fact that the service has started is evidenced by technical events recorded in the Service (logs), including successful access activation, performance of paid actions, generation of results, data processing, or other use of paid functionality.
From the moment the service starts, funds paid for the Subscription are not refundable, because the digital service is deemed rendered in the corresponding scope.
Refunds are possible only in the following cases:
Use of the Service means any actual receipt by the User of paid functionality, including, but not limited to, generating answers, solutions, processing images, screenshots or other paid actions.
A User request for a refund after receiving the result of using paid units is treated as a demand for a refund for an already rendered digital service and will not be satisfied, except in cases expressly provided by clause 14.5 of this Agreement.
Upon expiry of the Subscription term, all unused paid units (hours and shots) are cancelled and are not subject to transfer, restoration, compensation or refund.
User requests for refunds after the Subscription term has expired will not be satisfied, because the service is deemed rendered in full within the established term of its provision.
If the User stops using the Service, regardless of the reasons, all previously purchased paid units are deemed used or expired and are not refundable, unless otherwise expressly provided by the legislation of the Russian Federation or additional agreements between the Parties.
The Provider does not recalculate the cost of services and does not refund funds in connection with changes in rates, composition of functionality, terms for providing services, or other similar circumstances.
By making payment, the User confirms their agreement with the current rates and terms. If the User disagrees, they must refrain from using the Service.
Email: support@hintsage.com
All notices under this Agreement are sent to the specified email address.
By using the Service, the User confirms their full agreement with the terms of this Agreement.